Important Note: this is very embarrassing for me, but I’m not going to delete this entry because it’s proof of the cognitive issues I’ve been complaining about for years. I want to show my psychiatrist because I don’t think she understands the extent of it and the incredible distress that comes with it. Maybe seeing my intense confusion and inability to think straight will help. Entry under the cut.
One pair of the boots I bought on VampireFreaks was out of stock and supposedly refunded. I swear to god why can’t some customer support people answer questions clearly? I wrote a paragraph and this person responded with one very curt sentence, without addressing half of what I said. VF’s customer service might be as bad as KILLSTAR’S, and that’s saying something.
The person responded saying the refund was “applied to your Klarna account.”
Huh? I’ve never had to be refunded for anything I’ve used Klarna to buy, so I have no fucking idea how that’s supposed to work! Why isn’t the refund being deposited to my card?? Klarna has all my card stuff. I just do not understand.
And yeah, I do have cognitive problems and could be completely oblivious to something that anyone else would easily understand. It could be right in front of my face.
I am so goddamn CONFUSED and STUPID and STRESSED and DUMB! I am so aggravated that I cannot work this out in my head like a normal functioning human being.
That…escalated quickly. The memory loss is really distressing. My brain literally stalls sometimes. I can’t understand simple things.
A simple breakdown: I buy two pairs of boots using a pay-in-installments thing. I get an email saying the boots are out of stock. VF adjusted the Klarna payment plan by subtracting the amount the boots cost, so I now have a lower monthly payment. I have not been issued a refund of the difference to my card like I thought I would.
Just because they adjusted the payment plan…I should be refunded the difference of $120, right? Or am I wrong?
She said it was applied to my Klarna account, and the payment plan was changed, I checked. But I do not have my money. I feel like it’s disappeared into the aether.
I’m sorry, I know I’m writing in circles but I am just trying to work it out to see if I’m missing something! I don’t have anyone to discuss this with. Mom would be confused as well, I’m sure, but that’s only because she isn’t really aware of these things even though she’s used Affirm a few times.
Could be that I’m just fucking retarded.
Edit: good god I’m stupid. I’m so fucking dumb. I’m paying in instalments. I have made one goddamn payment. I didn’t pay for what I ordered at all last month. What the fuck is wrong with me?! I could cry.